Your personal data rights
Last updated: September 2026
You can ask us to delete, correct or send you your data, or withdraw your consent. We only need your email: for security, we will act once you confirm the request from that email.
Response times
- Colombia: inquiries within 10 business days and complaints within 15 business days (Law 1581 of 2012).
- Mexico: 20 business days for ARCO rights (LFPDPPP).
- Ecuador: 15 days (LOPDP).
- Spain and the European Union: one month (GDPR).
- United States: 45 days.
- Other countries: 30 days.